General Conditions of Sale

- PRICE -

Prices displayed on the classymastour.fr website are indicated in euros (€), all taxes included (TTC), excluding shipping costs.

The product's selling price is that in effect on the day of the order.

Prices take into account any reductions granted by CLASSY MASTOUR for orders placed during the promotion's validity period and under the conditions specified in the advertisement appearing on the classymastour.fr website.

Prices displayed on the classymastour.fr website are valid only for metropolitan France.

To meet the requirements of Article L. 112-1 of the Consumer Code, the price appears on the classymastour.fr website when your order is registered and before its confirmation.

Additional delivery and transport costs, as well as taxes, are calculated and brought to your attention before the confirmation of your order, at the payment stage.

The total amount of your order is indicated on the order confirmation page.

The price may be modified at any time by CLASSY MASTOUR. However, the price applicable to you is the one displayed on classymastour.fr at the time of your order.

- PAYMENT -

Payment is made immediately after order confirmation. Payment is due in full and payable using the following payment methods:

• credit card via the secure payment infrastructure "Stripe";
• PayPal;
• ALMA for payments in 2 or 3 installments.

- DELIVERY -

In accordance with Article L. 216-1 of the Consumer Code, delivery means the transfer of physical possession or control of the goods to the consumer.

CLASSY MASTOUR offers its products for sale internationally.

Orders will be delivered to the address you provided when placing your order.

You must exercise vigilance and check the entered address before validating your order, as you will be solely responsible for the consequences resulting from any input error on your part, as well as the related costs, particularly re-shipment costs, which will remain at your expense and will not be borne by CLASSY MASTOUR.

The delivery time varies according to the delivery method chosen by the consumer.

Delivery method	Timeframe
Colissimo (La Poste)	2 to 3 business days from order dispatch
Mondial Relay	3 to 5 business days from order dispatch
In-store pickup CLICK AND COLLECT	24 to 48 hours from order preparation
DPD Predict France – home delivery	Timeframe to be specified
DPD France – Pickup relay delivery	Timeframe to be specified
Happy Post Germany – home delivery	4 to 6 business days
Happy Post Denmark – home delivery	5 to 8 business days
Mondial Relay EU – Pickup Point delivery	4 to 5 business days
Mondial Relay Spain – collection point delivery	5 to 8 business days
Mondial Relay Netherlands – collection point delivery	4 to 6 business days
Delivengo Saudi Arabia – home delivery	8 to 20 business days (excluding customs processing)
Delivengo Easy Monde	8 to 20 business days (excluding customs processing)
FedEx Worldwide	5 to 10 business days
UPS STANDARD UNITED KINGDOM Home Delivery	3 to 5 business days
COLISSIMO OVERSEAS TERRITORIES Home Delivery	7 to 10 business days

The timeframes mentioned above are given for informational purposes only.

For any order exceeding €120 excluding shipping costs, delivery via Mondial Relay and DPD Pickup is free in France and Belgium.

Click and Collect: CLASSY MASTOUR offers you the possibility to pick up your order free of charge in store, at the following address: 1 rue Marcel Sembat, 93600 Aulnay-sous-Bois. To do this, you must click on the "Pick up" tab when choosing the delivery method.

CLASSY MASTOUR will make its best efforts to ship your order within these timeframes. You may request in writing the termination of the sale, under the conditions provided in Articles L. 216-2 et seq. of the Consumer Code, only if the delivery delay exceeds 30 days from the order date. CLASSY MASTOUR will then be required to reimburse the sums paid no later than fourteen days following the date of termination of the contract, excluding any compensation or retention.

The termination of the sale cannot be accepted if the delay or failure of delivery is due to the consumer's fault or a case of force majeure.

CLASSY MASTOUR recommends that you check the condition of your package and the delivered products in the presence of the delivery person, in order to make reservations on the delivery slip or refuse the product if you notice an apparent defect, non-conformity, or a missing product.

From the date of delivery, you have a period of 48 hours (2 business days) to send your complaint to CLASSY MASTOUR in writing, by postal mail or email.

You must attach to your request all necessary supporting documents, including photos proving the subject of your claim. If the claim is not made within these deadlines and under these conditions, it will be refused by CLASSY MASTOUR, and the products will be deemed compliant and free of any apparent defect.

You may request a refund or replacement of the product, at CLASSY MASTOUR's expense, for any delivered product whose conformity defects or apparent or hidden defects have been duly proven by the consumer, under the conditions provided in Articles L. 217-4 et seq. of the Consumer Code as well as in the GTCS.

- TRANSFER OF OWNERSHIP AND TRANSFER OF RISKS -

Ownership of the products is transferred to you upon CLASSY MASTOUR's acceptance of the order.

However, the transfer of risks of loss and damage to the products occurs only upon effective delivery of the order, when you take physical possession of the products. Ordered products therefore travel at CLASSY MASTOUR's risk.

Consequently, if you notice any damage to your package upon receipt, please check its contents in the presence of the carrier and refuse the package if a product is damaged or missing. Please also contact CLASSY MASTOUR immediately to report the issue.

In the absence of the carrier, for example if your package is delivered to your mailbox, and if the package arrives damaged (e.g., torn, open, wet, etc.), we ask you to contact us immediately so that we can, on our side, contact the carrier.

In the event that you choose to be delivered by a carrier other than the one chosen and offered by CLASSY MASTOUR, the transfer of risks occurs as soon as the products are handed over to the carrier. Consequently, CLASSY MASTOUR declines all responsibility, and any loss or damage to the products will be at your expense.

- CUSTOMER SERVICE / COMPLAINT –

For all inquiries or complaints, you can contact us by phone (calls only) from Monday to Saturday from 10 am to 6 pm at 0189709961 or by email at classy.mastour@gmail.com .

- RIGHT OF WITHDRAWAL -

From the day you receive your order, you have 15 days to exercise your right of withdrawal.

To exercise this right, you must submit your request, without having to justify it, within 15 days of receiving your order.

To do so, you must notify us, by postal mail or email, of your wish to withdraw, specifying:

• your order number;
• your first and last name;
• your address;
• your phone number;
• your email address.

You can also use the withdrawal form available on the classymastour.fr website.

In case of dispute, it is up to you to prove that you have respected the aforementioned withdrawal period.

The exercise of this right of withdrawal is subject to compliance with the requirements of Article L. 221-28 of the Consumer Code, which notably states: "The right of withdrawal cannot be exercised for contracts:
(…)

• for the supply of goods made to the consumer's specifications or clearly personalized;
• for the supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection."

 

- RETURNS -

To be accepted by CLASSY MASTOUR, returns must comply with the following conditions:

• products must be returned to CLASSY MASTOUR no later than 14 days after the consumer sends the withdrawal request;
• products must be returned in their original and complete condition (packaging, accessories, instructions, etc.), allowing them to be put back on the market in new condition, accompanied by the purchase invoice;
• products must not be damaged, soiled, or incomplete;
• products must not have been opened by the consumer (sealed cosmetics in particular), for reasons of hygiene or health protection.

To manage your returns: click here

When the conditions detailed above are met, upon receipt of the return and after verification of the condition of the returned product, CLASSY MASTOUR will refund the full amount of the returned items. The costs and risks of the return remain your responsibility.

CLASSY MASTOUR will refund you using the same payment method as the one used for the initial purchase.

The refund may also take the form of a credit note or a voucher, if you agree to a refund in this form.

Only purchases made on the classymastour.fr website are eligible for a refund, under the aforementioned conditions. Purchases made in-store are not refundable. You can return your purchase within 30 days from the date of purchase (date on your receipt) to receive an exchange or a credit note valid for 2 months. The return is accepted only if you comply with the specified conditions and if you present the receipt corresponding to your purchase.

- COMPLIANCE AND LEGAL GUARANTEES - 

In accordance with Article L. 411-1 of the Consumer Code, products comply with the regulations in force relating to the safety and health of persons, fair commercial transactions, and consumer protection at the time they are placed on the market.

Products sold on the classymastour.fr website comply with the requirements of French law in force at the time they are placed on the market.

Products supplied by CLASSY MASTOUR benefit automatically and without additional payment, independently of the right of withdrawal, in accordance with legal provisions:

• the legal guarantee of conformity:
  CLASSY MASTOUR is liable for defects in conformity of the product, under the conditions provided for in Articles L. 211-4 et seq. of the Consumer Code. This guarantee applies to defects already present at the date of delivery of the product and/or to products that do not correspond to the order;
• the legal guarantee against hidden defects:
  CLASSY MASTOUR is liable for hidden defects of the product under the conditions provided for in Articles 1641 et seq. of the Civil Code. This guarantee applies if the defect was hidden, existed at the date of purchase and renders the product unfit for its intended use, or significantly diminishes its use. 

To assert their rights, the consumer must act within 2 years from the delivery of the products or the discovery of the defect. They must prove the existence of the defect. 

The consumer may obtain a refund or replacement of products under warranty deemed non-compliant or defective, no later than 14 days after CLASSY MASTOUR ascertains the lack of conformity or the hidden defect.

The warranty does not apply to apparent defects, and CLASSY MASTOUR cannot be held liable in the event of misuse, professional use, negligence, or lack of maintenance on the part of the consumer, nor in the event of normal wear and tear of the product, accident, force majeure, or modification of the product not foreseen by CLASSY MASTOUR.

- PROTECTION OF PERSONAL DATA - 

In accordance with Law no. 78-17 of January 6, 1978, as amended by Law no. 2018-493 of June 20, 2018, consumer data recorded by CLASSY MASTOUR is justified by the service provided to the consumer, and particularly by the needs related to the proper processing of their order and its delivery. CLASSY MASTOUR may communicate this data to its potential partners or subcontractors responsible in particular for the execution, processing, management, and payment of orders.

The consumer may object to the collection and/or use of their data and benefits from rights allowing them to control how it is used. In particular, they can request access to their data, have it rectified, or object to being included in a file. They have a permanent right to access, modify, rectify, object, portability, and restrict the processing of information concerning them.

To exercise this right, the consumer must submit their request by sending an email to classy.mastour@gmail.com or a letter to the following address: 1 rue Marcel Sembat, 93600 Aulnay-sous-Bois.

The processing of information communicated via the classymastour.fr website complies with legal requirements for personal data protection, with the information system used ensuring optimal protection of this data.

 - INTELLECTUAL PROPERTY - 

The products offered for sale on the classymastour.fr website are the property of CLASSY MASTOUR.

The content of the classymastour.fr website is the property of CLASSY MASTOUR and its partners, and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement offense.

- FORCE MAJEURE - 

In the event that the parties do not perform their obligations, or if the performance of their obligations is delayed due to an event of force majeure within the meaning of Article 1218 of the Civil Code, the parties cannot be held liable. The causes can be multiple, including climatic, epidemiological, bacteriological, military, political, computer-related, etc.

- LANGUAGE AND APPLICABLE LAW - 

These General Terms and Conditions of Sale and the operations arising therefrom are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text shall prevail in case of dispute.

- DISPUTES - 

We inform you that, for any dispute arising from your purchase on classymastour.fr, you have various recourse options, amicable or otherwise.

You are first invited to contact CLASSY MASTOUR customer service (see article "CUSTOMER SERVICE / CLAIMS" herein) to find an amicable solution.

Should we fail to reach an agreement, you have the option of resorting to conventional mediation, particularly with the Consumer Mediation Commission (C. consom. art. L. 612-1) or with the mediation body whose contact details are as follows: CONTACT DETAILS OF CLASSY MASTOUR'S MEDIATION BODY.

You can also contact a consumer association, which will assist you in your efforts, or alert the DGCCRF. You can also resort to any alternative dispute resolution method (conciliation, for example).

When no amicable solution has been obtained, you can take legal action, and the dispute will be submitted to the competent courts under general law conditions.

A consumer who finds that a violation of the general data protection regulation has been committed has the option of mandating an association or an organization mentioned in IV of Article 43 ter of the French Data Protection Act of 1978, in order to obtain, against the data controller or subcontractor, compensation before a civil or administrative court or before the National Commission for Information Technology and Freedoms.

- PRE-CONTRACTUAL INFORMATION AND CONSUMER ACCEPTANCE - 

The act of a natural (or legal) person ordering on the classymastour.fr website implies adherence to and full acceptance of these General Terms and Conditions of Sale, as well as the obligation to pay for the ordered products, which is expressly acknowledged by the consumer, who notably waives the right to invoke any contradictory document that would be unenforceable against CLASSY MASTOUR.