Classy Mastour

CLASSY MASTOUR SIRET 88983631800010 84 avenue Anatole France93600 Aulnay-Sous-Bois 06.61.36.99.51

- GENERAL -

Herein:

- “CLASSY MASTOUR” designates the professional seller.

- “You”, “the client(s)”, “the consumer(s)” refer to the non-professional buyer.

The General Terms and Conditions apply exclusively to all online sales contracts for CLASSY MASTOUR products offered for sale on the classymastour.fr website to non-professional buyers who are consumers.

The General Terms and Conditions prevail over all other conditions or contradictory documents present on the website or social networks or in particular over those applicable in stores and direct sales.

You have access to the General Terms and Conditions on the website classymastour.fr at any time and in particular before placing your order. You can print them.

CLASSY MASTOUR reserves the right to modify the General Terms and Conditions, however, those applicable to you are those in force on the date your order is placed.

The nullity of a contractual clause does not result in the nullity of the General Terms and Conditions.

Validation of your order constitutes acceptance without restriction or reservation of these General Terms and Conditions.

- PRODUCTS -

CLASSY MASTOUR advises you to refer, before placing your order, to the description of the product presented on the website classymastour.fr where the essential characteristics of the product within the meaning of article L. 111-1 of the code of consumption, as well as its composition, its capacity and its price.

The contractual information is presented in French and is subject to confirmation at the latest when your order is validated.

You are solely responsible for your choice of product and your purchase. The photographs or illustrations which present the products have no contractual value and cannot engage the liability of CLASSY MASTOUR.

The items which appear in stock on the classymastour.fr website at the time of the consumer's visit to the site constitute the items offered for sale on the classymastour.fr website.

- AVAILABILITY -

Product offers are within the limits of available stocks.

In the event that a product ordered is out of stock, CLASSY MASTOUR will inform you and you will be free to choose an equivalent product at the same price, or to benefit from a credit valid for 2 months on the entire classymastour site. Fr.

Failing this, you can request a refund for the unavailable product, CLASSY MASTOUR undertakes to return the sums paid no later than 14 days following your refund request. CLASSY MASTOUR will reimburse you using the same payment method used for the initial purchase. CLASSY MASTOUR is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to it.

- ORDER -

Placing the order takes place as follows:

1- The consumer selects the product of their choice (as well as the size, color and quantity) and clicks on the “add to cart” button. If the consumer clicks on the “buy now” button, they arrive directly at step 3, without going through step 2.

2- The consumer goes to his virtual basket which contains the summary of the order which he is required to check as well as the total amount, excluding shipping costs, of the order.

3- By clicking on the “Proceed to payment” button, the consumer arrives on a page on which he must provide his contact details, choose his delivery method and enter his shipping address. At this stage, the consumer has the possibility if he has a valid promotional code to enter it.

4- By clicking on the “Continue to shipping” button, the consumer chooses the payment method that suits them.

5- By clicking on the “Continue to payment” button, the consumer completes the elements necessary for payment. Confirmation of the order by the consumer entails acceptance of the General Terms and Conditions and forms the contract.

The sale is only final after sending the consumer confirmation of acceptance of the order by CLASSY MASTOUR by email, which must be sent without delay and after receipt by the latter of the entire price. .

The confirmation of the order by the consumer and the confirmation of acceptance of the order by CLASSY MASTOUR form the contract concluded remotely. At this stage, the order cannot be modified, except with the express and exceptional agreement of CLASSY MASTOUR; and cannot be canceled outside of the right of withdrawal or in cases of force majeure.

CLASSY MASTOUR reserves the right to cancel or refuse any order from a consumer for legitimate reasons, in particular if there is any dispute with the latter relating to a previous order. The order may also be refused in the event that the quantities ordered are abnormally high compared to the quantities usually ordered by buyers as consumers.

- PRICE -

The prices displayed on the classymastour.fr website are indicated in euros (€), all taxes included (TTC) and excluding shipping costs.

The selling price of the product is that in effect on the day of the order.

The prices take into account any reductions that may be granted by CLASSY MASTOUR for orders placed during the period of validity of the promotion and under the conditions specified in advertising on the classymastour.fr website.

The prices displayed on the classymastour.fr website are valid only for mainland France.

To meet the requirements of article L 112-1 of the Consumer Code, the price appears on the website classymastour.fr when registering your order and before confirming your order.

Additional delivery and transportation costs as well as taxes will be calculated and informed to you before confirming your order, at the payment stage.

The total amount of your order is indicated on the order confirmation page.

The price may be modified at any time by CLASSY MASTOUR, however, the price applicable to you is that in force displayed on classymastour.fr at the time of your order.

- PAYMENT-

Payment occurs immediately after order confirmation. Payment is due in full and payable in cash using the following payment methods:

- Bank card via the secure payment infrastructure “Stripe”

- PayPal

-ALMA for payments in 2 to 3 installments

- DELIVERY -

In accordance with article L 216-1 of the Consumer Code, delivery means the transfer to the consumer of physical possession or control of the good.

CLASSY MASTOUR offers its products for sale internationally.

Orders will be delivered to the address you provided when placing your order.

You must be careful and check the address provided before validating your order, because you will be held solely responsible for the consequences resulting from the entry error on your part and the related costs, in particular the reshipping costs which will be at your expense and will not be assumed by CLASSY MASTOUR.

The delivery time varies depending on the delivery method chosen by the consumer:

Colissimo (La Poste)

Mondial Relay

Click and collect

Delinvengo, Happy post

2 to 3 working days* from dispatch of the order

3 to 5 working days* from dispatch of the order

24h to 48h from preparation of the order

International delivery: delivery time varies by country

* The deadlines mentioned above are given for information purposes only.

For all orders over €120 excluding shipping costs, delivery by Mondial Relay or Colissimo is free in France.

Click and collect: CLASSY MASTOUR offers you the possibility of collecting your order free of charge in store at the following address: 1 rue Marcel Sembat 93600 Aulnay-sous-bois. To do this, you will need to click on the “collect” tab when choosing the delivery method.

CLASSY MASTOUR will make its best efforts to ensure that your order is shipped within these deadlines. You may request in writing the cancellation of the sale (under the conditions provided for in articles L 216-2 et seq. of the Consumer Code), only if the delivery delay exceeds 30 days from the date of the order. It will then be up to CLASSY MASTOUR to return the sums paid to you at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

The sale will not be canceled if the delay or lack of delivery occurs due to the consumer or a case of force majeure.

CLASSY MASTOUR recommends that you check the condition of your package and the products delivered in the presence of the delivery person in order to express reservations about the delivery note or to refuse the product if you notice any apparent defect or non-conformity or in the event of missing product.

From delivery, you have 48 hours (2 working days) to send CLASSY MASTOUR your complaint in writing (by post or e-mail).

You must attach to your request all supporting documents and in particular photos proving the subject of your complaint. If the complaint does not occur within these deadlines and conditions, it will be refused by CLASSY MASTOUR and the products will be deemed to be compliant and free from any apparent defect.

You may claim a refund or replacement of the product which will be the responsibility of CLASSY MASTOUR, for any product delivered whose lack of conformity or apparent or hidden defects have been duly proven by the consumer, under the conditions provided for in articles L 217- 4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.

- TRANSFER OF OWNERSHIP AND TRANSFER OF RISKS -

Ownership of the products is transferred to you upon acceptance of the order by CLASSY MASTOUR.

On the other hand, the transfer of risks of loss and deterioration of the products only occurs from the actual delivery of the order when you take physical possession of the products, the products ordered therefore travel at the risks and perils of CLASSY MASTOUR.

Therefore, if you notice any damage to your package upon receipt, please check its contents in the presence of the carrier and refuse the package in the event of damaged or missing product. Please also contact CLASSY MASTOUR immediately to report the problem.

In the absence of the presence of the carrier, for example if your package is delivered to your mailbox; If the package arrives damaged (examples: torn, open, wet, etc.), we ask you to contact us immediately so that we can contact the carrier.

In the event that you choose to be delivered by a carrier other than the one chosen and offered by CLASSY MASTOUR, the transfer of risks occurs as soon as the products are handed over to the carrier, consequently, CLASSY MASTOUR declines all liability and any loss or damage. products will be at your expense.

- After-sales service / COMPLAINT –

For all requests for information or complaints, you can contact us by telephone by call only from Tuesday to Sunday during store opening hours at 06.61.36.99.51 or by email at the following address classy.mastour@gmail.com .

- WITHDRAWAL -

From the day of receipt of your order, you have 15 days to exercise your right of withdrawal.

To exercise this right, you must make your request without having to justify it, within 15 days of receipt of your order.

To do this, you must notify us, by post or email, of your desire to withdraw, specifying:

• Your order number
• Your first and last name
• Your address
• Your phone number
• Your email address

You can also use the withdrawal form made available on the classymastour.fr website.

In the event of a dispute, it is your responsibility to prove that you have respected the aforementioned withdrawal period.

The exercise of this right of withdrawal is conditional on compliance with the requirements ordered by article L 221-28 of the Consumer Code which provides in particular that “the right of withdrawal cannot be exercised for contracts:

(…)

- Supply of goods made according to the consumer's specifications or clearly personalized;

- Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

- BACK -

To be accepted by CLASSY MASTOUR, the return must respect the following conditions:

- The products must be returned to CLASSY MASTOUR no later than 14 days following sending of the consumer's withdrawal request.

- The products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice.

- The products must not be damaged, soiled or incomplete.

- Products must not be opened by the consumer (particularly sealed cosmetics) for reasons of hygiene or health protection.

- You must return the package by post by Colissimo to 44 rue Maurice de Broglie 93600 Aulnay sous bois. You can also return it by hand for free, by going to the store, at 1 rue Marcel Sembat 93600 Aulnay sous bois.

When the conditions specified above are met, upon receipt of the return and after checking the condition of the returned product, CLASSY MASTOUR will reimburse you for the full amount paid, delivery costs included. The costs and risks of the return are your responsibility.

CLASSY MASTOUR will reimburse you using the same payment method used for the initial purchase. Reimbursement can take place in the form of a credit or voucher if you agree to a reimbursement in this form.

Only purchases made on the classymastour.fr website can be reimbursed, under the conditions mentioned above. Purchases made in store are not refundable, you can return your purchase within 15 days from the date of purchase (date appearing on your receipt) in order to obtain an exchange or a credit valid for 1 year; the return is accepted only if you respect the aforementioned conditions and if you present the receipt specifying your purchase.

- COMPLIANCE AND LEGAL GUARANTEES -

With regard to article L 411-1 of the consumer code, the products comply with the requirements in force relating to the safety and health of people, the fairness of commercial transactions and the protection of consumers at the time of sale. their placing on the market.

The products sold on the classymastour.fr website comply with the requirements of French law in force at the time of their placing on the market.

The products supplied by CLASSY MASTOUR benefit automatically and without additional payment, independently of the right of withdrawal, in accordance with legal provisions:

- The legal guarantee of conformity:

CLASSY MASTOUR is liable for defects in product conformity, under the conditions of articles L211-4 et seq. of the Consumer Code. This warranty applies to defects already present on the date of delivery of the product and/or to products that do not correspond to the order.

- The legal guarantee against hidden defects:

CLASSY MASTOUR is responsible for hidden defects in the product under the conditions provided for in articles 1641 et seq. of the Civil Code. It applies if the defect was hidden, it existed on the date of purchase and it renders the product unusable or significantly reduces its use.

In order to assert his rights, the consumer must act within 2 years from delivery of the products or discovery of the defect. He must prove the existence of the defect. The consumer will be able to obtain a refund or replacement for products under warranty deemed non-compliant or defective, at the latest within 14 days following CLASSY MASTOUR's observation of the lack of conformity or hidden defect.

The guarantee does not apply to apparent defects and CLASSY MASTOUR cannot be held liable in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the consumer, as in the event of normal wear and tear of the product, accident or force majeure; or in the event of a modification to the product not planned or specified by CLASSY MASTOUR.

- PROTECTION OF PERSONAL DATA -

In accordance with law 78-17 of January 6, 1978 amended by law no. 2018-493 of June 20, 2018; the consumer data collected by CLASSY MASTOUR is justified by the service provided to the consumer and in particular for the needs linked to the proper processing of his order and its delivery. CLASSY MASTOUR may communicate this data to its possible partners or subcontractors responsible in particular for the execution, processing, management and payment of orders.

The consumer may object to the collection and/or use of his data and he benefits from rights to control the use made of his data. He may in particular request access to data concerning him, have them rectified, or object to being included in a file. He has a right of permanent access, modification, rectification, opposition, portability and limitation of processing with regard to information concerning him.

To exercise this right, the consumer must make their request by sending an email to classy.mastour@gmail.com or a letter to 1 rue Marcel Sembat 93600 Aulnay-sous-bois.

The processing of information communicated via the classymastour.fr website meets legal requirements regarding the protection of personal data, the information system used ensuring optimal protection of this data.

- INTELLECTUAL PROPERTY -

The products for sale on the classymastour.fr website are the property of CLASSY MASTOUR.

The content of the classymastour.fr website is the property of CLASSY MASTOUR and its partners and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

- UNPREDICTION -

Pursuant to Article 1195 of the Civil Code, in the event of a change that the parties could not foresee when concluding the contract, making the execution of the contract excessively onerous for the party to the contract undergoing this change; the party who has not agreed to assume a risk of excessively onerous performance may request a renegotiation of the contract from its co-contractor.

- FORCE MAJEURE -

In the event that the parties do not perform their obligations or if the execution of their obligations is delayed due to a case of force majeure within the meaning of article 1218 of the civil code, the parties cannot be held responsible for responsible. The causes can be multiple and in particular climatic, epidemiological, bacteriological, military, political, IT etc.

- LANGUAGE AND APPLICABLE LAW -

These General Terms and Conditions and the operations resulting from them are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text will be authentic in the event of a dispute.

- DISPUTES -

We inform you that for any dispute arising following your purchase on classymastour.fr you have different recourses, amicable or not.

You are first invited to contact CLASSY MASTOUR customer service (see article herein “After-sales service / COMPLAINT”) in order to find an amicable agreement.

In the event that we are unable to find an arrangement, you have the possibility of resorting to conventional mediation, in particular with the Consumer Mediation Commission ( C. consom. art. L 612-1 ) or with of the mediation body whose references follow: CONTACT INFORMATION FOR THE CLASSYMASTOUR MEDIATION BODY.

You can also contact a consumer association who will help you with your efforts or alert the DGCCRF. You can also use any alternative method of dispute resolution (conciliation, for example).

When no amicable solution can be obtained, you can take legal action and the dispute will be submitted to the competent courts under the conditions of common law.

The consumer, noting that a violation of the general regulations on the protection of personal data has been committed, has the possibility of mandating an association or an organization mentioned in IV of article 43 ter of the Data Protection and Freedom Act of 1978, in order to to obtain compensation against the data controller or subcontractor before a civil or administrative court or before the National Commission for Information Technology and Liberties.

- PRE-CONTRACTUAL INFORMATION AND CONSUMER ACCEPTANCE -

The fact for a natural (or legal) person to order on the website classymastour.fr implies full and complete adherence and acceptance of these General Terms and Conditions and obligation to pay for the products ordered, which is expressly recognized by the consumer, who waives, in particular to take advantage of any contradictory document, which would be unenforceable against CLASSY MASTOUR.