Returns

RETURN TERMS AND CONDITIONS

To find out the procedures and terms regarding a purchase to return or exchange, here are the solutions available to you:

• For any return of a purchase made online or in store, items must be returned in their original condition: never worn or washed, with the tag intact. They must be carefully folded and returned in their original pouch. Gift boxes and personalized items cannot be returned or refunded.

• Returns must be made within the time limits specified in the following paragraphs (14 days following receipt of your order for an online purchase, 30 days for an in-store purchase). These deadlines are shortened during sales periods (7 days online, 14 days in-store).
• Returns that do not meet the conditions listed above will be refused.

ONLINE SHOPPING

Purchases made online may be subject to a refund request if the items are not suitable.

Possibility of returning them within 14 days of receiving your order:

DURING SALE PERIODS, THE RETURN PERIOD IS REDUCED TO 7 DAYS (only for sale items)

To manage your returns: click here

• For countries outside France, you can contact our customer service by email if the local carrier does not suit you or if you need further details: classy.mastour@gmail.com

Upon receipt of your package, we will refund (returned items if all conditions are met) within 7 to 14 days.

IN-STORE PURCHASES

For returns of purchases in store no refund is possible, however, they can be returned to us and follow:

• an exchange (subject to availability in store) within 30 days

DURING THE SALE PERIOD, THE RETURN PERIOD IS REDUCED TO 14 DAYS

• a credit note valid for 2 months in store or online upon request from customer service

DEFECTIVE PRODUCTS / ORDER ERROR

For any item that has been received incorrectly or is an order error, please contact us by email at customer service within a maximum of 14 days so that we can process your return and offer you suitable solutions.

classy.mastour@gmail.com

*Only products that have never been worn or washed can be processed by our services.

ABOUT OUR POP-UP SALES

During our pop-up store events, you have the opportunity to:

• We return items on site during the pop-up dates (no refunds, only exchanges or digital credits to be used on site will be issued)

Outside of these dates, only defective products can be returned to us within 14 days.